Refund Policy — ARSS of Illinois
At ARSS of Illinois, we make all ghee in small batches to ensure freshness and quality.
For safety and hygiene reasons, we can only accept returns on unopened and unused products.
Returns
If your product is unopened, unused, and in its original packaging, you may request a return within 7 days of receiving your order.
To request a return, contact us at:
📩 support@arssofillinois.com
Please include:
- Your name
- Order number
- Reason for return
Do not send items back without contacting us first.
Non-Returnable Items
We cannot accept returns for:
- Opened or used jars of ghee
- Items without original packaging
- Products damaged after delivery
- Items returned without authorization
- Promotional or discounted items (final sale)
Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method within 3–7 business days.
Shipping charges are non-refundable.
Exchanges
We only replace items if they are damaged or defective on arrival.
If your item arrived damaged, contact us within 48 hours with photos.
Email: support@arssofillinois.com
We will assist you with a replacement.
Return Shipping
To return your product (after approval), please ship it to:
📦 [Your Return Address Here]
(Replace with your real return address)
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account
- Contact your card issuer (refunds may take time to post)
- If still missing, contact us at support@arssofillinois.com
Questions?
Email us anytime at:
📩 support@arssofillinois.com
